Legal notice

Dear customer,

To help you exercise your right to complain to an official, third-party and impartial body, and in accordance with Law no. 144/215 of September 8, 2015, we have put together some information to help you in this process.

If you are not satisfied with the solution provided by our company in the event of a dispute, you can contact one of the Alternative Dispute Resolution bodies, whose contact details we have provided:

1. CNIACC - National Center for Consumer Conflict Information and Arbitration
Tel: 213 847 484;
E-mail: cniacc@unl.pt


2. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center
Tel: 289 823 135;
E-mail: cimaal@mail.telepac.pt


3. Coimbra District Consumer Conflict Arbitration Center
Tel: 239 821 690/289.
E-mail: geral@centrodearbitragemdecoimbra.com


4. Lisbon Consumer Conflict Arbitration Center
Tel.: 218 807 000 / 218807030.
E-mail: juridico@centroarbitragemlisboa.pt;
director@centroarbitragemlisboa.pt


5. Porto Consumer Information and Arbitration Center
Tel: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt

6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Arbitral Tribunal
Tel: 253 422 410;
E-mail: triave@gmail.com


7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604;
E-mail: geral@ciab.pt


8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal;
E-mail: centroarbitragem.sras@gov-madeira.pt


9. Insurance Information, Mediation and Ombudsman Center www.cimpas.pt

Alternatively, you can consult the Consumer Portal, at www.consumidor.pt, or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.